About us

Currawong Mutual is a customer-owned insurer with 340,000 home, contents and motor policies across Victoria, South Australia and Tasmania. We have no shareholders, which means every dollar we waste on a bad project is a dollar taken from a member. We are two years into replacing a claims system that was written in 2004 and has been patched ever since.

The team you would join

The Business Analysis practice is fourteen analysts who sit inside delivery squads rather than in a central team. You would join Claims Modernisation: three squads, around thirty people, replacing the claims lodgement and assessment workflow that 220 claims consultants use every day.

What you will do

• Sit beside claims consultants and watch how the work is really done before you write a single requirement
• Document current-state processes, including the workarounds people invented because the system would not let them do their job
• Write user stories and acceptance criteria that a developer and a tester can both work from without asking you what you meant
• Run workshops and produce the record that matters afterwards - decisions, owners, dates, open questions
• Maintain traceability from a business rule through to the story, the test and the release it went out in
• Support user acceptance testing: write the scripts, sit with the testers, triage what they raise
• Do the unglamorous data migration analysis - what this field means, who fills it in, and what a blank one signifies
• Present at fortnightly showcases, including to people who do not want this change to happen

What you would work in

What the program gives you

• A mentor from the BA practice and a fortnightly community of practice where work is critiqued honestly
• Paid facilitation training in your first six months, because running a room is the skill that separates BAs
• $2,000 annual learning budget, commonly spent on IIBA ECBA study
• A rotation into a second squad in the back half of the year so you see more than one delivery style
• Promotion to Business Analyst (Level 2) after twelve months, subject to review

How the process runs

1. 1

   Application

   CV plus three short written questions. We assess the writing, so write it yourself.

2. 2

   Online assessment

   45 minutes - comprehension, a short written summary and numerical reasoning.

3. 3

   Talent screen

   30-minute call - motivation, logistics, working rights.

4. 4

   Case interview

   60 minutes - we hand you a one-page brief and you run the requirements conversation with us.

5. 5

   Panel

   45 minutes with a practice lead and a claims manager, including a five-minute presentation of your case.